We're here to help you better use the app. First, let's check frequently asked questions first.
Issues related to blocking ads or website issues.
On iPhone or iPad, click on the 'aA' button to the left of the address field and select 'Turn off Content Blockers' to pause blocking temporarily. In the same menu, you can select 'Website Settings' and disable 'Use Content Blockers' to disable blocking permanently.
On Mac right click on the refresh button to the right of the address field and select 'Turn off Content Blockers' to pause blocking temporarily. Right click on address field and select 'Website Settings' and disable 'Enable Content Blockers' to disable blocking permanently.
There are couple things you can do:
This is a native Safari extension, it can only block ads inside of Safari. If possible, use the website versions of your apps.
Issues related to subscription or referral program.
Up to 6 family members can share the Premium. Follow Apple's tutorial on how to Set up Family Sharing, then go to AppStore / Your Profile / Subscriptions / AdBlock Pro and check "Share with Family" option. Make sure all devices in your family are updated to the latest OS.
Make sure you are logged into AppStore with same Apple ID that you used to make the original purchase, then on the subscription screen select "Restore" in top right.
Go to AppStore / Your Profile / Subscriptions / AdBlock Pro and select "Cancel Subscription" at the bottom.
You can unlock 1 year of Premium for every 3 friends that you invite. There is no upper limit on amount of years that you can unlock. You can find your invite link and invite status under More tab / Referral. Premium unlocked this way isn't compatible with Family Sharing.
Contact us and we'll get back to you as soon as possible.